Facilitated Conversation
Dr. O'Riordan has facilitated in numerous companies in different industries. Facilitated Conversation is the process of resolving disputes. Having a neutral 33rd party helps to negotiate conflict. The role of the facilitator is to be neutral, with the trust and the communication while exploring the options and alternatives. The desired outcome is the willingness of the parties to understand each other's position and also to feel more understood. This experience will generally result in a lowering of conflict.
Contact Dr. O'Riordan by telephone at (650) 948-9989,
or by email at tubrid@stanford.edu
Resources
Beer, Jennifer E., et al. (1997). The mediator's handbook. New Society Publishers, Gariola Island, British Columbia, Canada.
Cloke, Kenneth. (2001). Mediating dangerously. Jossey-Bass Publisher, San Francisco, California.
Crawley, John., et al. (2006). Mediation for managers: Resolving conflict and rebuilding relationships at work. Nicholas Brealey Publishers, New York.
Kolb, Deborah M. (2001). When talkworks. Jossey-Boss Publisher, San Francisco, California.
Masters, Marick., et al. (2002). Conflict resolution in the workplace. American Management Associates, New York.
Ury, William. (2000). The third side. Penguin Books, New York.
Websites
American Arbitration Association, http://www.adr.org/
Kids' Turn, helping children whose parents separate or divorce http://www.kidsturn.org/, (415) 437-0700